Warranty Policy | Anti Slavery Statement | Privacy Notice
Avanti Lighting operates a return to base warranty policy on all products and will not be liable for any return carriage costs incurred. The warranty covers defects in design, materials and workmanship. Should the product fail during the warranty period it will be replaced or repaired free of charge, subject to the above and the return of the faulty unit.
The duration of the standard warranty varies from product to product. Unless otherwise stated it is 12 months from the date of purchase from Avanti Lighting. On some products the standard warranty is stated as 3 or 5 years. In these cases, a year is deemed to be 15 hours operation per day, 7 days a week. Longer running hours per day will proportionately reduce the standard warranty.
The warranty excludes consumable items such as lamps, fuses and batteries. All warranties will be invalid if the product has been found to have been tampered with, installed in an improper working environment including being installed in an area with a higher ambient temperature than 25 ͦC, exposed to unsuitable environmental conditions eg Salt spray, certain cleaning agents, other corrosive substances, abnormal electrical conditions or had the QC date label removed (if applicable) or been installed not in accordance with the current edition of the I.E.E Wiring Regulations.
We do not accept responsibility for any third-party costs associated with the replacement of the product. Your statutory rights are not affected. We reserve the right to alter product specifications without prior notice. Each individual product has its relevant warranty period stated on its data sheet.
Anti Slavery Statement
Avanti Lighting takes a zero-tolerance approach to slavery and human trafficking.
We are committed to ensuring that they do not take place in our business and we take steps to ensure that they do not take place within our supply chain.
As a UK based company, Avanti Lighting Ltd works primarily within the area of the electrical industry with LED Lighting sourced from China and Europe.
We consider the countries in which we operate and our supply chain to be at lower risk of slavery. We undertook a initial visit to our suppliers factories in 2018 to ensure that we are happy that they comply with the UK’s Modern Slavery Act.
Our company policy is that we undertake visits to any new supplier’s factory to carry out due diligence checks. These visits will be ongoing and carried out at least every two years but in the main on an annual basis.
Avanti Lighting in the UK
Avanti Lighting Ltd are committed to paying all persons that work on our premises either as permanent staff, temporary staff or contractors at a higher rate of pay than the National minimum wage set by the UK government.
Your privacy is important to us and we want you to be confident in the way we use and store data about you. This notice applies to all personal information we may hold about you and your business. Your data is being collected by Avanti Lighting Ltd, Unit 1, Castle Trading Estate, Lagrange, Lichfield Road Industrial Estate, Tamworth, Staffs. B79 7XD. Company Reg No. 10983094. We only use the information we collect lawfully, for our own business purposes, and in accordance with the General Data Protection Regulation effective 25th May 2018 (“GDPR”).
What data do we collect?
The type of information we collect includes:
- Information you supply about yourself and your business when opening an account with us, for example name, address, email address, telephone numbers and VAT numbers.
- Information you may supply to us when placing an order so that we may fulfil this order. In the event that you require us to make a delivery direct to your own customer then we also need to record your own customer’s name and address.
- Information collected automatically by tracking your progress around our website and from recording your previous orders.
- Our Website uses Google Analytics – See link on the website for specific details.
- CCTV imagery on our premises for the purpose of Safety and Crime prevention.
Do you store payment details?
We never store any details in relation to card transactions that you may undertake with ourselves, therefore we will need your details every time you wish to pay by card. We do not offer any facility to store card details.
Why do we collect and hold this data?
We use this data for a number of reasons such as;
- Verifying you as a customer to detect and prevent fraud.
- Confirming and completing your order, and keeping you informed of anything that may affect your expected delivery.
- To comply with other legal and regulatory obligations, for example evidencing shipment of goods to another EU member country.
- Knowing which of our products you are buying or are interested in so we are able to keep you informed about relevant new products, services, trade news and relevant events.
- To enable us to maintain high levels of customer service and deal with any returns as efficiently as possible.
How do we maintain this data and keep it safe?
Your personal information is very important to us and we protect it as if it was our own. To prevent unauthorised access, maintain data accuracy and to ensure the correct use of information we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect. Access to the information you have provided will be limited to authorised employees as required for the purposes noted in previous sections of this privacy notice, as well as IT security and maintenance. We strive to keep the information we hold about you as accurate and up to date as possible.
Will it be shared with third parties?
We will sometimes need to share information with third parties to perform services and/or supply goods on our behalf. For example, providing your delivery address details to our courier, or to one of our suppliers in the event that we do not hold the goods you want in stock. If we are assisting in a warranty claim for goods you have purchased from us, we may need to pass your details to the manufacturer or a repair centre handling warranty claims on behalf of the manufacturer. Any information you supply to us in relation to a credit limit application may be disclosed to a credit reference agency. Any such third parties we share your information with will have previously confirmed to us that they are committed to GDPR compliance.
How long will we store your data for?
If we have collected data in relation to an order/transaction, then we will store the relevant data as part of our business records for the required period of time prescribed by law, for example VAT records. Personal data held solely for marketing purposes which has been processed with your consent or by legitimate basis will continue to be stored so long as we expect to inform you about relevant new products, services, trade news and future relevant events. Should you withdraw your consent to receive such marketing communications (ie. Unsubscribe) then we will only hold basic elements of your data in order that we can identify you and your right not to receive such communications.
What rights do you have regarding the data we hold?
You have the right to request and see what information we have stored about you. You also have the right to request that we delete any personal data we hold that is not related to a business transaction or we are required to hold for legal reasons. Should you wish to do either of the above then please email your request to: email@example.com